Document Type
Report
Publication Date
12-2025
Abstract
This report proposes the establishment of a national complaint portal, complaints.gov, to connect consumers with government resources to remediate disputes with business products or services. The report references the Consumer Financial Protection Bureau's consumer complaint portal – used to remediate disputes regarding loans, credit, and other consumer financial products – as a model for complaint clearinghouse infrastructure that can be integrated across the federal government. The report details steps for implementation of the complaints.gov portal and argues for consumer complaint remediation as a strategy for identifying market failures and promoting fair competition.
Disciplines
Consumer Protection Law | Law | Public Affairs, Public Policy and Public Administration
Recommended Citation
Erie Meyer,
Complaints.gov: Building a Modern Infrastructure for Accountability,
(2025).
Available at:
https://scholarship.law.columbia.edu/law_economy/7
For information on the Center for Law and the Economy, please visit us here.
Included in
Consumer Protection Law Commons, Public Affairs, Public Policy and Public Administration Commons